Miramar Home

Website audit, landing page development and integrated marketing for a European luxury property developer.

Miramar Home is a property developer operating in the European market, offering buyers from around the world the opportunity to own luxury coastal property in Spain.

The client approached us to launch advertising for coastal property developments in Spain to generate direct sales, build the brand and social media presence, and attract potential buyers and leads from social media.

We also needed to audit the company's main website and individual development websites to improve conversions, usability and communication with the audience.

Results

up to 55.4%

Increased email open rates through email campaigns

< 3000 ₽

Overall Cost per Enquiry

SMM

Increased conversion rates on the main placements — Facebook* (7.94%) and Instagram* (12.3%).

6,3%

Enquiry conversion rate, starting from zero

172

Generated enquiries for 11 villas

3%

Click-through rate after scaling the advertising campaigns

Project Stages

  • 1

    Conversion Rate Optimisation

  • 2

    Landing Page Development

  • 3

    Integrated Marketing

1

Conversion Rate Optimisation

The client wanted to assess how well their website converted and receive recommendations for improving it.

We began the first stage of conversion rate optimisation: studying the client's business, competitors and target audience.

Briefing

We held a series of briefings with the client to understand how they saw their target audience and what put website visitors off.

The key competitive advantages were assistance with obtaining a golden visa, convenient villa locations, good infrastructure, beautiful coastal views, German design and quality.

We defined the objectives and proposed ways to achieve them.

Product Research

We requested all current information about the developments that would be useful to potential buyers.

We assembled video and photo libraries with development visualisations. We explored future development plans to create a comprehensive strategy and identified each property's unique selling points.

Target Audience Analysis

We subsequently focused our marketing work on these groups.

We identified the main purchase motivations and barriers: apartments that were too large for local residents, high prices and a lack of trust due to the company's short time in the market.

  • 1

    Affluent men and women aged 35–60, and married couples.

  • 2

    Local residents looking for a permanent home.

  • 3

    Europeans wishing to spend holidays by the sea.

  • 4

    Retirees looking for a permanent home on the coast.

Competitor Analysis

We monitored property competitors Euromarina, Pridum and Espcasas.

Based on this research, we identified Facebook*, Instagram* and LinkedIn as the most suitable social networks for communicating with leads.

We identified shortcomings on competitors' platforms, primarily low audience engagement and limited trust.

To avoid repeating these mistakes, we focused on reach and measured real enquiries and leads rather than likes and comments.

*Facebook and Instagram are owned by Meta, whose activities have been designated extremist and prohibited in the Russian Federation.

SEO Audit

We selected key competing websites in search results as references. We examined their main menu structures, About sections and catalogues in sequence.

We then studied user behaviour over a year, analysing total search traffic, bounce rates, exit rates, time spent on pages and the number of pages viewed.

The data showed that we needed to add more sections to the landing page and improve its content.

Visits

Visits

Total Search Traffic for the Year

Bounce Rate

Bounce Rate

We found that the bounce rate had increased, indicating that the website's content did not meet the expectations behind users' searches.

Average Time Spent on a Page

Average Time Spent on a Page

We hypothesised that viewing time and page views were falling because of the structure. The menu and navigation therefore needed improvement, along with additional sections.

UI Analysis

We assessed the information architecture, usability and appearance of every website element.

We noted strengths, including a 3D property tour and high-quality media content.

We documented all shortcomings in the UI analysis.

  • 1

    The website looked outdated and did not reflect the company's positioning;

  • 2

    Some sections fell outside the grid, and elements lacked consistent alignment;

  • 3

    Rounded elements prevented the content from feeling premium; the website needed consistent styling throughout;

  • 4

    The menu needed to move into the header, as its side placement interfered with how visitors perceived the content.

To visualise the best appearance for the website, we first assembled a moodboard, proposed styling and grid ideas, then created a design concept and presented it to the client.

To visualise the best appearance for the website, we first assembled a moodboard, proposed styling and grid ideas, then created a design concept and presented it to the client.

To visualise the best appearance for the website, we first assembled a moodboard, proposed styling and grid ideas, then created a design concept and presented it to the client.

To visualise the best appearance for the website, we first assembled a moodboard, proposed styling and grid ideas, then created a design concept and presented it to the client.

To visualise the best appearance for the website, we first assembled a moodboard, proposed styling and grid ideas, then created a design concept and presented it to the client.

To visualise the best appearance for the website, we first assembled a moodboard, proposed styling and grid ideas, then created a design concept and presented it to the client.

Content Analysis

We carried out a complete analysis of the structure and content of the client's and competitors' websites.

We reviewed every content section and recommended changes to make the website more effective at selling. We also proposed a more logical order for the sections.

We summarised the shortcomings:

  • 1

    Too few contact forms, an illogical website structure and incomplete presentation of the advantages

  • 2

    No consistent tone of voice, with calls to action that did not suit the target audience

  • 3

    The presentation of information did not convey prestigious housing

  • 4

    Photographs distracted from the text rather than supporting it

  • 5

    No memorable tagline communicating the unique selling proposition

  • 6

    No introduction to the people behind the company — managers and leading specialists

  • 7

    No call to action encouraging an immediate enquiry

Technical Audit

We selected all three properties for the technical audit. We checked website functionality and loading speed, analysed code quality and structure for errors, and assessed website and server security. We found that the CMS and applications needed updating.

We developed recommendations for resolving the existing technical issues:

  • 1

    Update the website CMS to the current version

  • 2

    Update PHP to the current version

  • 3

    Update plugins to current versions and replace them with functionally equivalent alternatives

  • 4

    Improve website loading speed

  • 5

    Fix errors so forms submit successfully on the first attempt

  • 6

    Resolve code errors

Initially, the client was certain that the websites did not need changes. However, the audit showed that substantial improvements were needed in every area.

To improve functionality, we decided to develop a new landing page for one of the developments, Coral Village.

Presentation

We prepared a presentation showing each stage of the website audit and all the findings. Beforehand, we created a design mockup for a new website, which also influenced the client's decision to commission its development.

Finally, we compiled our observations and recommendations and submitted them to the client for approval.

2

Landing Page Development

We decided to build a Coral Village landing page from scratch rather than improve the old website, addressing every issue identified in the audit.

View the New Coral Village Website.

Marketing-Led Website Planning

We began with marketing-led website planning. Rather than focusing only on the desire to buy property, we positioned the development as a good investment and a contribution to a happy future.

SEO Optimisation

We compiled keyword sets in Russian, English and Spanish, and optimised the copy to attract search engine traffic.

Structure

We developed the landing page structure using the audit findings, competitor analysis and target audience behaviour. We reordered the sections to reveal the property's advantages gradually, address objections and guide users towards an enquiry.

Content

We prepared copy reflecting the target audience's interests and the development's positioning. We emphasised investment appeal, location, infrastructure and construction quality, structuring the content to build trust and encourage enquiries.

We completed the marketing planning stage by creating a prototype.

We completed the marketing planning stage by creating a prototype.

Design

We chose a blue, white and light-blue design to evoke the sea beside the villa development.

The colours reflected the properties themselves: white for the villa facades and blue for their private pools. Muted tones helped the colour palette convey calm and an unhurried pace of life.

We also sought to reflect the villas' architecture through the website design.

The design is minimalist, with predominantly straight geometry and generous space that conveys the scale and clean lines of the new homes.

To help visitors immediately feel the sophistication of coastal living, we selected and arranged imagery so that it complemented the text.

The result felt cohesive while clearly showing the beautiful views and welcoming villas.

Layouts

We redrew every villa floor plan in the required colour palette so that the architects' existing layouts would fit the website design.

The resulting website was easy to understand, uncluttered and convenient to use.

Development

Although landing pages rarely offer extensive functionality, we added a flexible module with broad editing capabilities in the admin panel. It lets the client quickly change the selection, types and descriptions of villas.

Convenient Website Editing

We carefully designed the ability to edit all content and interactive elements, so the client can make changes at any time without a developer.

We used an admin panel familiar to the client and well suited to regularly editing sections: WordPress CMS.

Interactive Villa Selection

We linked villa attributes so users could choose a villa by their preferred criteria, after which the website automatically suggested a floor plan for that villa type.

The result was a single-page website with full property catalogue functionality and editing capabilities.

Google Maps Integration

We integrated Google Maps and used its API to add infrastructure around the developments, following the approved design.

We updated the website software and plugins to current versions, improving its speed.

3

Integrated Marketing

Our goal was to attract new buyers and increase lead generation from social media.

We needed to make the social media communities informative and easy to use. It was important to answer buyers' common questions, build trust and increase engagement.

Content Plan

We developed a content plan focused on quality rather than volume. Instead of entertainment, we concentrated on material helping potential buyers understand the developments: the company's services, property features and materials, and answers to questions important when choosing a home. We published 9–10 posts per month.

Main Channels

We analysed competitors' social media presence and identified the most suitable channels for communicating with the audience. We selected LinkedIn, Facebook* and Instagram*, focusing on reach and attracting real leads.

Stories Formats

To engage with the audience regularly, we developed Stories scenarios with polls, questions and interactive formats. They explained the properties' advantages, construction, service and locations, helping build brand loyalty and sustain potential buyers' interest.

Tone of voice

We revised the communication style for the luxury property audience. We replaced generic advertising appeals with a calm, respectful tone in which managers advise potential buyers, answer questions and help them choose a suitable property.

Email Campaigns

We set up email campaigns for property agencies, notifying them of changes to property prices and availability. We also developed a series of emails from the company's founder to build a more trusting relationship with partners and increase audience engagement.

Content Categories

We developed social media content categories to cover the key topics of interest to potential buyers systematically. The content included the company, properties, service, materials, region, infrastructure and investment opportunities, answering the audience's main questions.

Paid Social Advertising

Developed a Strategy paid social advertising: we set the budget, tested geographic targeting and launched the first campaign for Coral Village. After analysing results, we scaled promotion using retargeting and lookalike audiences. We prepared all advertising materials and English copy ourselves.

Social Media Design

We developed a consistent visual style for social media and prepared templates for posts, banners and supporting graphics. All materials followed the company's visual identity to make communication recognisable and preserve the brand's premium positioning.

Client Testimonial

Natalia Schaefer

Miramar Home
Open Document

We thank Serenity, and especially Gleb Borovikov, for our collaboration in digital marketing. Throughout our partnership, we have always received high-quality service and extremely fast delivery of the tasks set.

Team

Gleb Borovikov
Account Manager
Denis Malin
Performance Project Manager
Anastasia Vladimirova
Landing Page Project Manager
Sergey Kirin
Head of Development
Vitaly Listopadov
SEO Specialist
Ksenia Sokolova
Digital Designer
Daria Kruglova
Web Designer
Fedor Borisov
Graphic Designer
Kristina Gordeeva
Social Media and Email Marketer
Mikhail Ivanov
Paid Social Specialist
Anton Zhary
Developer